Our aim is complete customer satisfaction, however, should you be unhappy with any aspect of our service or products, or change your mind, please read our terms below:

If you change your mind

In accordance with Consumer Contract Regulations 2014 (CCR), you must contact us in writing within 14 working days of your receipt of the goods to request a refund if you change your mind. This can be by email or letter.

A refund will be carried out by us within 14 days of us receiving items back safely.

Please see exceptions below.

If your product is faulty

If you product is faulty, you can request a refund as per the Consumer Rights Act 2015. You must contact us within reasonable time scale.

We will need to assess the situation before agreeing a course of action. This may mean we ask you to provide an accurate photo of the items, or return them to us.

In most cases a full refund, exchange or repair will be offered (depending on the time scale), this will be dealt with on a case by case basis.

We will refund any return delivery costs.

If a refund is agreed

You must return the goods to us within 14 days of notifying us, failure to do so is a breach of your statutory duty, and you may be charged recovery costs.

Returns must be securely wrapped, preferable in the original packaging. It is your statutory duty to take reasonable care of the goods, until they are received by us.

A refund will be carried out by us within 14 days of receiving them back safely.

We also recommend returning by Royal Mail special delivery as any damages or losses incurred during return may mean we are unable to refund you.

Refund will include our basic postage cost of getting the goods to you in the first place. If enhanced service was chosen at during checkout, this extra cost will not be refunded.

The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used. For Paypal customers, this will be refunded into the customer’s Paypal account (rather then the credit card used to pay through Paypal).

Exceptions

For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, San n’ Go may claim against the customer for damages and breach of statutory duty. This does not affect the customer’s right to a full refund.

Return address

Units 10-15 Meadow Lane Industrial Estate, Ellesmere Port, Cheshire, CH65 4TY

+44 (0)151 459 1188

info@sanngo.co.uk